Crisis24 Shuts Down CodeRED Emergency System Following Ransomware Breach
In early June 2024, Crisis24 permanently shut down its OnSolve CodeRED emergency notification system after a ransomware attack severely damaged the platform's environment. The incident, attributed to the INC ransomware group, involved unauthorized access to and exfiltration of user data, including names, addresses, email addresses, phone numbers, and passwords. Forensic analysis indicated the attack was contained within the legacy CodeRED environment. The shutdown left dozens of municipalities and law enforcement agencies temporarily without emergency notification services, though the U.S. government's Emergency Alert System was unaffected. Crisis24 accelerated rollout of its new platform, conducted a security audit, and notified law enforcement. This breach underscores the increasing risk posed by ransomware groups targeting public safety infrastructure. With attackers leaking sensitive personal data and causing operational disruptions, organizations face mounting pressure to modernize legacy systems and enhance both incident response and segmentation controls in light of sophisticated, persistent threats.
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